Coach Max – FAQ for Parents
Welcome to Coach Max! Here are answers to the most common questions from parents.
If you need more help, we’re just an email away.
1. What is Coach Max?
Coach Max is a joyful, interactive learning app created especially for young children and their families. Every day, your child meets our friendly animal coaches—Benny, Luna, and Momo—for fun, positive sessions in counting, memory, rhyming, stories, and more. Coach Max turns everyday learning into a safe, happy adventure!
2. How does the Premium subscription work?
With Coach Max Premium, your child enjoys new learning adventures every day. For $9.99/month, you get unlimited access to all activities, rewards, and new sessions—no hidden fees or surprises. Your subscription renews automatically, but you can cancel any time, no questions asked.
3. How do daily unlocks work?
Every morning at 6:00 AM, Coach Max unlocks a fresh set of 6 playful sessions for your child to explore. This helps keep learning exciting and supports a healthy, gentle daily routine. You don’t need to do anything—just open the app and start your day!
4. Do we have to play every day?
Not at all! Coach Max is designed for real family life. If you miss a day, everything stays unlocked and ready to go. Your child can always catch up whenever you have time—no stress, just happy learning!
5. What happens if we miss a day?
No worries! Nothing is ever lost or locked away. If your family takes a break, all previous days and activities stay available. Coach Max is about supporting your child’s curiosity at their own pace.
6. How do I cancel my subscription?
You can cancel your subscription anytime—no hassle, no pressure. Just click the link in your Coach Max receipt email, or contact our friendly support team. Your child will still have full access until the end of the paid month.
7. Can I get a refund?
We want you to be completely happy! If Coach Max isn’t a great fit, just contact us within 14 days of your first payment and we’ll provide a full refund—no questions asked.
8. How is my child’s data protected?
Your child’s privacy and safety are our top priority. We do not collect any personal information from children, and we never share your data with third parties. All information stays 100% private and secure.
9. Is Coach Max ad-free and safe for children?
Yes! Coach Max is always ad-free, child-safe, and designed for kids. No pop-ups, no outside links, and no in-app purchases—just pure, positive learning.
10. How do I contact support?
We’re here to help! You can reach us anytime at support@coachmax.com or by using the contact form on our website. We answer all emails as quickly as possible, usually within 24 hours.
11. Can I try Coach Max before paying?
Absolutely! Every family gets a free 7-day trial with full access to all activities—no payment needed up front. You can cancel during the trial at any time and you won’t be charged.
12. How does billing work after the free trial?
After your 7-day free trial, your subscription will automatically begin at $9.99/month. We’ll send a reminder before your trial ends. You can cancel at any time—no hidden fees.
13. Are there any hidden fees?
Never! Coach Max Premium is one simple monthly price—no extra costs, no ads, no surprises.
14. What devices can I use?
Coach Max works on all modern devices—phones, tablets, and computers. For the best experience, we recommend using a recent iOS, Android, or Chrome browser.
15. Can siblings use the same account?
Yes! Coach Max is made for families. All siblings can enjoy the daily adventures together using the same device and account.